Remarkable service… or not
I have been thinking about hospitality a lot lately. And I seem to be getting a second sense of the good and the bad examples. What is causing this variance,…
What friendliness can bring you
I can still remember the story, and I have repeated it many times. I can not remember in which book I read it, or on which course I was told…
Just a touch of attention
Do you ever have that feeling that you are truly seen and that it is appreciated that you are there? Well, I don’t know about you, but it is becoming…